FAQ'S
How do I reach Customer Care?
Click CONTACT US to get in touch with our friendly Customer Care service, or better yet, click on the “Live Chat” button to immediately get in touch with a Customer Care representative for detailed information.
Do I have to pay for duties and taxes?
Orders shipping to destinations outside the European Union or outside the United States might incur duties and taxes. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.
How do I track my shipment?
Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email.
Note: Tracking information to be updated on the shipping carrier's website may take up to 24 hours.
Can I change my order once I have placed it?
Our goal is to provide the fastest possible service by processing orders right after you’ve placed them which makes it difficult for us to change (or cancel) your order. However, we're here for you and we'll do our very best to support your request. Contact us right away at +92 318 723 5360 or chat with us.
What is Rabixo Sports International Shipping Policy?
All light items are eligible for free shipping worldwide. International shipping charges and available service will vary based on package size, weight and country of destination. We ship "Heavy Items" to the following locations. Please note that there is no expedited service available for shipping of heavy items.
Are there any other costs related to shipping that I need to know about?
Rabixo Sports charges flat shipping rates and if there is any additional cost related to shipping, you’ll be informed before the order is processed.
What is the Rabixo Sports Return Policy?
We will process all return/exchange requests received within 14 days of the original purchase date. Items must be returned in original condition with tags still attached. After 14 days, a re-stocking fee of 20% will be charged on every item returned. We reserve the right to decline a return or an exchange if products are returned damaged, or not in a sale-able condition. Some restrictions may apply.
What should I do if I receive a defective product?
If your product has a workmanship or material defect, support is available depending on the product condition for return/exchange and claimed under 30 days of purchase. Please contact customer care for more details.
